Technical Systems

RADD Platform

An AI-first customer service platform for Arabic-speaking businesses, bringing WhatsApp, website chat and voice calls into one inbox with AI agents that reply instantly.

Category
Technical Systems
Client
RADD Platform
RADD Platform

Project Overview

A subscription-based cloud system for businesses that want to automate customer service while keeping their team in the loop — it understands Modern Standard Arabic and major dialects, with data hosted inside Saudi Arabia.

The Challenge

Businesses receive heavy inquiry volumes across scattered channels, causing slow replies and duplicated work — while most automation tools don't understand Arabic and its dialects well.

Our Solution

We built a platform with a unified inbox, a no-code text agent that learns from company documents and links, a voice agent for calls, smart handoff to staff with full context, broadcast campaigns, and analytics for automation rate and customer satisfaction.

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